Snooze shall not accept a cancellation of an order for change of mind unless Snooze chooses to do so at its absolute discretion. If Snooze does accept such a cancellation, you must pay an amount that in Snooze’ reasonable view reflects the loss that Snooze will suffer as a consequence of the cancellation (including but not limited to storage fees and any mark down). Snooze shall set off this amount against the payment you have made and refund the balance.
Most refunds will be processed within 5 to 10 business days depending on your financial institution.
If you don’t receive your refund within 10 business days please contact your allocated store to which the order was processed.
If you are missing parts from your order please contact the store that you purchased the products from and we will ensure the missing parts are delivered to you free of charge and as quickly as possible.
If the assembly instructions for the products in your order are missing please contact the store that you purchased the products from and we will ensure these are sent to you as quickly as possible. We can send either send the instructions by post or send a scanned image of the instructions by email.
While you can’t order parts for discontinued lines online, your Snooze store may be able to assist if the product is still available from the supplier.